Desjardins CEO vows to prevent a repeat of doubled e-transfers

Transfers debited twice

2,000 e-transfers

About 2,000 scheduled Interac e-transfers were debited twice from members' accounts Sunday, many of them rent payments.

CEO Denis Dubois says the computer problem is fixed and clients are being reimbursed, including any fees. A review will follow in the coming days.

And us?

If you were charged twice

Desjardins says doubled transfers may take a few days to correct, and he does not expect a loss of client trust.

Canada · 13 h ago

Desjardins CEO vows to prevent a repeat of doubled e-transfers

About 2,000 scheduled Interac e-transfers were debited twice from members' accounts Sunday, many of them rent payments.

CEO Denis Dubois says the computer problem is fixed and clients are being reimbursed, including any fees. A review will follow in the coming days.

And us? Desjardins says doubled transfers may take a few days to correct, and he does not expect a loss of client trust.

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